Use the link below to access the NYCERS web site. Upon retiring, you will need to re-activate your account with your Pensioner Number. If you had an account as an active member, the password and user ID will be the same.

https://www.nycers.org/

If you are mailing forms to NYCERS, the mailing address is in Long Island City. There is no customer service or drop off at the LIC address, it’s only for mail. You can continue to drop off forms at the Jay Street location.

Please mail correspondence and completed NYCERS forms to:

New York City Employees’ Retirement System
30-30 47th Ave., Suite 1010
Long Island City, NY 11101

EXCEPT Medical forms 605, 606, 607, 608, 609 and 613. These forms should continue to be mailed to NYCERS’ Medical Division at 335 Adams Street, Suite 2300, Brooklyn, NY 11201, or brought to our Customer Service Center at 340 Jay Street in downtown Brooklyn.

Customer Service Hours, Brooklyn

Mon & Wed 8 am – 6 pm
Tues & Thurs 8 am – 5 pm
Friday 8 am – 3 pm
Mezzanine Level at 340 Jay Street
in Downtown Brooklyn.
(347) 643-3000 within NY
(877) 669-2377 Toll-Free outside NY