Good news for out of state NYSHIP enrollees

Effective January 1, 2021, Empire Plan enrollees and covered dependents will have nationwide access to UnitedHealthcare’s (UHC’s) network of medical providers. The Participating Provider Program network will expand from 430,000 to over 1.2 million physicians, laboratories and other providers, such as urgent care centers and outpatient surgical centers, located throughout the United States.

When you use a participating provider, your out-of-pocket expenses are lower – you pay only your copayment(s) (if applicable) at the time of your visit. To ensure the highest level of benefits, always check that the provider participates in the UHC network for The Empire Plan before you receive services.

On or after January 1, 2021, you can find a participating provider in the expanded network by using UHC’s online directory.  You may also call The Empire Plan toll free at 1-877-7-NYSHIP (1-877-769-7447) and press or say 1 for the Medical/Surgical Program and a customer service representative will assist you with locating a provider.