To view what preventive care services are covered under NYSHIP, click on the link below:
2023-Empire-Preventive-Care-Coverage.pdf
To access the Empire Plan/United Healthcare web site, click on the link below. You can view current claims, get Physician info, print old claims, view videos and other helpful interactive tools. If you are enrolled in NYSHIP, United Healthcare handles your Doctor visits under contract to the Empire plan.
Emergency Department Services Effective January 1, 2016, services provided in the emergency department of a hospital by a nonparticipating (out-of-network) specialty provider must be provided at an in-network benefit level. You do not have to pay more than the in-network co-payment for Emergency Department services received within or outside of New York State. If you receive a bill for emergency services that exceeds this amount, contact The Empire Plan at 1-877-7-NYSHIP, (1-877-769-7447) and press or say 1 for the Medical Program.